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Terms and Conditions

1. Introduction

Welcome to Grand Shades.

These Terms and Conditions govern your use of the Grand Shades website and apply to any quotation, order, purchase, supply, installation or related service provided by Grand Shades, unless otherwise agreed in writing.

By accessing or using this website, or by placing an order with Grand Shades, you acknowledge that you have read and accepted these Terms and Conditions.

If you do not accept these Terms and Conditions, you should not use this website.

2. Definitions

In these Terms and Conditions:

Customer means any person, business or entity that requests a quote from, places an order with, or purchases goods or services from Grand Shades.

Goods means any products supplied by Grand Shades, including but not limited to blinds, curtains, shutters, awnings, tracks, motors, fabrics, hardware and accessories.

Services means any service supplied by Grand Shades, including but not limited to consultation, site visit, check and measure, specification, coordination, delivery, installation, removal of existing window furnishings and after-sales support.

Website means the Grand Shades website and any related online forms, content, images and digital communications.

3. Website Use

You may use this website for lawful purposes only.

You must not use this website in any way that causes, or may cause, damage to the website or interferes with the availability, security or proper operation of the website.

All content on this website, including text, graphics, logos, images, layout and design elements, is owned by or licensed to Grand Shades unless otherwise stated. You must not reproduce, copy, republish or distribute any website content without Grand Shades’ prior written consent.

4. Quotes and Orders

Any quotation issued by Grand Shades is subject to these Terms and Conditions unless stated otherwise in writing.

A quotation is not binding until accepted by the Customer and confirmed by Grand Shades.

Grand Shades may refuse or cancel any order, or decline to proceed with supply or installation, where:

  • pricing or product information contains an error;
  • the required goods are unavailable;
  • site conditions make installation unsafe or impractical;
  • measurements, specifications or approvals remain incomplete; or
  • the Customer fails to provide information reasonably required to complete the order.

Any product images, samples, descriptions or website content are provided as a guide only. Due to the nature of fabrics, finishes, lighting conditions, manufacturing tolerances and screen display differences, minor variations may occur between samples, photography and the final product.

5. Pricing and Payment

Unless otherwise stated, all prices are in Australian dollars and include GST.

Prices may be varied before an order is accepted by Grand Shades. Once an order is accepted, the agreed price will apply unless the scope of work changes or a variation is requested.

Grand Shades may require a deposit, progress payment or full payment before goods are ordered, delivered or installed. Payment terms will be set out in the quotation, invoice or order confirmation.

If the Customer requests any variation after acceptance of a quote, including changes to product selection, measurements, configuration, quantity, fabric, finish, hardware or installation scope, Grand Shades may issue a revised price and timeline.

Grand Shades may suspend supply, delivery or installation where payment is overdue.

6. Consultation, Measure and Customer Approval

Grand Shades generally consults and measures at the same time so that the correct information is captured from the outset and suitable advice can be given based on the actual space.

All measurements, selections, specifications and product recommendations are made on the basis of the information available at the time of consultation and site inspection.

It is the Customer’s responsibility to review and approve the quotation, product selections, quantities, colours, finishes, configurations and any other relevant details before manufacture or ordering begins.

Once the Customer has approved the order and production or procurement has commenced, cancellation, exchange or refund may not be available simply because the Customer changes their mind, as many of Grand Shades’ goods are custom-made or specially ordered.

Nothing in this clause limits any rights the Customer may have under the Australian Consumer Law.

7. Custom-Made Goods

Grand Shades supplies many goods that are custom-made to suit the Customer’s windows, room layout, selected fabrics, hardware and operating requirements.

Because these goods are made specifically for the Customer, slight variations in colour tone, grain, weave, texture, stacking, alignment or finish may occur and will not, of themselves, amount to a defect.

If a Customer approves a measurement, specification, fabric or finish and later wishes to change it, Grand Shades is not obliged to accept that change once production has commenced.

8. Delivery, Access and Installation

Any delivery or installation date provided by Grand Shades is an estimate only unless expressly stated otherwise in writing.

Grand Shades will make reasonable efforts to deliver and install within the estimated timeframe, however delays may occur due to manufacturing lead times, supplier delays, freight issues, site readiness, access issues, weather, illness, force majeure events or other matters outside Grand Shades’ reasonable control.

The Customer must ensure that the site is safe, accessible and ready for delivery and installation at the agreed time. This includes providing suitable access, clear work areas, available parking where practical, and any necessary authority to enter the site.

If existing window furnishings are to be removed, this should be agreed in advance. Grand Shades may remove old window furnishings if requested, but unless otherwise agreed in writing, Grand Shades is not responsible for storage, disposal or reinstatement of any removed items.

Grand Shades may refuse to install where site conditions are unsafe, incomplete, inaccessible or otherwise not ready for installation.

If Grand Shades attends site and cannot complete delivery or installation due to customer delay, lack of access, incomplete site conditions or other avoidable cause, Grand Shades may charge a reasonable reattendance fee.

9. Site Conditions and Customer Responsibilities

The Customer is responsible for ensuring that:

  • the site is structurally sound and suitable for installation;
  • electrical, building and finishing works required before installation have been completed;
  • any required approvals, permissions or access arrangements have been obtained;
  • children, pets and personal belongings are kept clear of the work area during installation; and
  • Grand Shades is advised in advance of any site-specific risks, restrictions or hazards.

Where Grand Shades is asked to install into existing walls, tiles, timber, plaster, masonry, joinery, steel, recesses, pelmets or other surfaces, the Customer accepts that minor marking, drilling, patching, touch-up or reasonable installation impact may occur in the ordinary course of the work.

10. Risk and Title

Risk in the goods passes to the Customer upon delivery to the site or collection, whichever occurs first.

Title in the goods does not pass to the Customer until Grand Shades has received full cleared payment for the goods and services supplied.

Until title passes, the Customer must keep the goods in good condition and not sell, dispose of, alter or encumber them.

11. Australian Consumer Law

Grand Shades’ goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Consumer guarantees apply automatically to eligible goods and services and are separate from any additional warranty Grand Shades or a supplier may provide.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

12. Warranty

In addition to any rights available under the Australian Consumer Law, Grand Shades may provide a workmanship warranty and/or pass through applicable manufacturer or supplier warranties.

Unless otherwise stated in writing at the time of sale, Grand Shades provides a 12-month workmanship warranty from the date of installation for defects arising directly from Grand Shades’ installation work.

Any product-specific warranty, including any warranty from a manufacturer or supplier, will be subject to that warranty’s terms, exclusions and claim requirements.

A warranty does not cover:

  • fair wear and tear;
  • fading, discolouration or deterioration caused by ordinary exposure to sunlight, moisture, salt air or environmental conditions;
  • misuse, neglect, abuse or accidental damage;
  • alterations, repairs or adjustments performed by anyone other than Grand Shades or its authorised contractor;
  • damage caused by building movement, structural issues, water ingress, electrical faults, storms, fire or other events beyond Grand Shades’ reasonable control; or
  • failure arising from customer-supplied measurements, materials, instructions or specifications.

To make a warranty claim, the Customer must contact Grand Shades promptly, provide proof of purchase and give reasonable details of the issue, including photographs if requested.

Warranties are additional to, and do not replace, the Customer’s rights under the Australian Consumer Law.

13. Cancellations, Returns and Change of Mind

Because many Grand Shades products are custom-made, specially ordered or manufactured to the Customer’s approved specifications, Grand Shades does not accept returns, exchanges or cancellations for change of mind once production or procurement has commenced.

If the Customer wishes to cancel before production or procurement has commenced, Grand Shades may agree to the cancellation in writing, but may retain any reasonable amount to cover design, administration, consultation, measurement, supplier or other costs already incurred.

Nothing in this clause affects any rights the Customer may have where goods or services fail to comply with the Australian Consumer Law.

14. Limitation of Liability

To the maximum extent permitted by law, Grand Shades will not be liable for any indirect, special or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of goodwill, arising from or connected with the supply of goods or services.

Where Grand Shades is liable for loss or damage, that liability is limited to the extent caused by Grand Shades’ breach, negligence or wrongful act, and is otherwise limited to the maximum extent permitted by law.

Grand Shades is not liable for delay, non-performance or additional cost caused by events beyond its reasonable control.

15. Privacy and Personal Information

Grand Shades respects your privacy and is committed to handling personal information in a transparent and responsible way.

Australian privacy law requires organisations covered by the Privacy Act and the Australian Privacy Principles to have a privacy policy explaining what personal information they collect, why they collect it, how they use and disclose it, how a person may seek access or correction, how complaints are handled, and whether information is likely to be disclosed overseas.

15.1 What personal information we collect

Grand Shades may collect personal information such as:

  • name;
  • phone number;
  • email address;
  • residential or business address;
  • billing and delivery details;
  • project details, room measurements and product selections;
  • photographs, videos or site notes relating to your project;
  • payment and transaction details;
  • communications, enquiries and feedback submitted to us; and
  • website usage information, including device and browsing data collected through cookies or analytics tools.

Grand Shades will only collect personal information that is reasonably necessary for its business activities, unless the law otherwise permits or requires collection. Sensitive information will generally only be collected with consent or where otherwise permitted by law.

15.2 How we collect personal information

Grand Shades may collect personal information when you:

  • contact us by phone, email, social media or through the website;
  • request a quote or book a consultation;
  • meet with us for a site visit, consultation or measure;
  • place an order or make payment;
  • provide project photographs, plans, finishes or specifications;
  • subscribe to updates or marketing communications;
  • interact with our website, forms, cookies or analytics tools; or
  • otherwise deal with us in the course of our business.

Where practical, we collect information directly from you. In some cases, we may also receive information from builders, designers, property managers, photographers, installers, payment providers or other representatives involved in your project.

15.3 Why we collect, hold, use and disclose personal information

Grand Shades may collect, hold, use and disclose personal information for purposes including:

  • responding to enquiries;
  • preparing quotations;
  • consulting, measuring, specifying and supplying products;
  • arranging delivery and installation;
  • processing payments and maintaining business records;
  • providing customer support and handling warranty or service issues;
  • improving our website, services and customer experience;
  • complying with legal and regulatory obligations; and
  • sending marketing or promotional communications where permitted by law.

As a general rule, personal information is used for the primary purpose for which it was collected or for a related purpose you would reasonably expect. Direct marketing and other secondary uses must comply with Australian privacy law.

15.4 Who we may disclose personal information to

Grand Shades may disclose personal information to:

  • employees, contractors, installers and consultants engaged by us;
  • suppliers, manufacturers and fabricators involved in fulfilling your order;
  • payment processors, accountants, insurers and professional advisers;
  • website hosts, cloud storage providers, email providers, analytics providers and IT support services;
  • builders, designers, property managers or other authorised representatives involved in your project; and
  • government, regulatory or law enforcement authorities where required or authorised by law.

Grand Shades does not sell personal information.

15.5 Cookies, analytics and website data

The Grand Shades website may use cookies, analytics tools and similar technologies to understand how visitors use the website, improve website performance, remember preferences and support marketing activity.

You can usually manage cookies through your browser settings. Disabling cookies may affect website functionality.

15.6 Direct marketing

Grand Shades may send marketing communications about our products, services, projects or updates where you have requested information from us, subscribed to receive communications, are an existing customer or where otherwise permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe link, replying to the message or contacting us directly.

15.7 Storage and security

Grand Shades takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Australian privacy law also requires APP entities to take reasonable steps to keep personal information secure and to ensure information is accurate, up to date and complete where necessary.

Despite those efforts, no website, email system or electronic storage method is completely secure. By using our website or providing your information to us, you acknowledge that electronic transmission and storage carry inherent security risks.

15.8 Access and correction

You may request access to personal information Grand Shades holds about you, or ask that it be corrected if it is inaccurate, incomplete or out of date.

Australian privacy law gives individuals rights to seek access to, and correction of, their personal information, subject to limited exceptions.

Requests should be made in writing using the contact details below. Grand Shades may take reasonable steps to verify your identity before providing access or making a correction.

15.9 Overseas disclosure

Grand Shades seeks, where practical, to use service providers that handle personal information appropriately. Some technology providers we use for website hosting, email, analytics, spam filtering, cloud storage or software services may store or process data outside Australia.

If Grand Shades is likely to disclose personal information to overseas recipients, we will take reasonable steps to ensure the information is handled in accordance with applicable privacy law. Where practical, we will identify the relevant country or countries in this policy or at the time of collection.

15.10 Privacy complaints

If you believe Grand Shades has mishandled your personal information, you may make a complaint by contacting us in writing.

Please provide enough detail so that we can properly investigate the issue. We will acknowledge the complaint within a reasonable time and aim to respond after reviewing the circumstances.

If you are not satisfied with our response, you may have the right to complain to the Office of the Australian Information Commissioner.

15.11 Project Photography and Marketing Use

Grand Shades reserves the right to take and use photographs, video and other visual records of completed projects for marketing, promotional, portfolio, advertising and business development purposes, including publication on its website, social media platforms and other promotional materials.

Grand Shades will take reasonable care to ensure that such material relates to the works completed and, where practicable, does not identify the Customer personally or disclose sensitive personal information without consent.

If the Customer objects to the use of project images or video for these purposes, the Customer must notify Grand Shades in writing before installation is completed. In the absence of such notice, the Customer is taken to have authorised Grand Shades to use the material in accordance with this clause.

16. Third-Party Links

This website may contain links to third-party websites. Grand Shades is not responsible for the content, privacy practices, security or availability of any third-party website.

Accessing any third-party website is at your own risk.

17. Changes to These Terms and Conditions

Grand Shades may update these Terms and Conditions from time to time.

Any updated version will take effect once published on the website, unless stated otherwise. Continued use of the website after publication of an updated version will be taken as acceptance of the revised Terms and Conditions.

18. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

You submit to the non-exclusive jurisdiction of the courts of Victoria and any courts entitled to hear appeals from them.

19. Contact Details

If you have any questions about these Terms and Conditions or our handling of personal information, please contact:

Grand Shades
Email: info@grandshades.com.au